Bottom price Aethan - 2-Aminophenol-4-(2-carboxy)sulfonanilide – Kunxiangda Detail:
Product: 2-Aminophenol-4-(2-carboxy)sulfonanilide
CAS NO.: 91-35-0
EINECS NO.: 202-063-1
Molecular formula: C13H12N2O5S
Molecular weight: 308.31
Purity: 99%
Character: none
Application: Used as intermediate of acid dyes
Packing:25kg/bag
Q:How do you treat quality complaint?
We have the Procedures for handling customer complaints, copy as follows:
4.1.1The sales department is responsible for the collection of customer complaint information and the handling of customer complaints due to non-intrinsic quality of the product; The collected complaint information shall be transmitted to the quality control department in a timely manner. The quality management department is responsible for the handling of product quality complaints. The handlers should have rich professional knowledge and work experience and be able to objectively evaluate customers’ opinions.
4.1.2 All customer comments shall be promptly forwarded to the customer complaint handler, and no one else shall handle them without authorization.
4.1.3Upon receipt of a customer complaint, the handler shall immediately find out the cause of the complaint, evaluate it, determine the nature and type of the problem, and take timely measures to deal with it.
4.1.4When responding to customers, the processing opinions should be clear, the language or tone should be moderate, so that customers understand and easy to accept as the principle.
4.2File customer complaint records
4.2.1All customer complaints should be recorded in written form, including product name, batch number, complaint date, complaint method, complaint reason, treatment measures, treatment results, etc.
4.2.2Maintain trend analysis of customer complaints. If there are any adverse trends, identify root causes and take appropriate corrective actions.
4.2.3Records of customer complaints and other relevant information shall be filed and kept.
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Related Product Guide:
With a positive and progressive attitude to customer's interest, our company continuously improves our product quality to meet the needs of customers and further focuses on safety, reliability, environmental requirements, and innovation of Bottom price Aethan - 2-Aminophenol-4-(2-carboxy)sulfonanilide – Kunxiangda , The product will supply to all over the world, such as: UK, Comoros, Chile, Our product quality is one of the major concerns and has been produced to meet the customer's standards. "Customer services and relationship" is another important area which we understand good communication and relationships with our customers is the most significant power to run it as a long term business.
By Joyce from Malaysia - 2017.08.18 11:04
This company has the idea of "better quality, lower processing costs, prices are more reasonable", so they have competitive product quality and price, that's the main reason we chose to cooperate.
By Meroy from Turin - 2018.12.22 12:52