Chinese Professional n n Dimethylurea factory - 5-Chloro-1-indanone – Kunxiangda Detail:
Product: 5-Chloro-1-indanone
CAS NO.: 42348-86-7
EINECS NO.: 610-016-5
Molecular formula: C9H7ClO
Molecular weight: 166.6
Purity: 99%
Character: White Crystal
Application: Insecticide indomethacin intermediate, pharmaceutical intermediate
Packing:25kg/bag
Q:How do you treat quality complaint?
We have the Procedures for handling customer complaints, copy as follows:
4.1.1The sales department is responsible for the collection of customer complaint information and the handling of customer complaints due to non-intrinsic quality of the product; The collected complaint information shall be transmitted to the quality control department in a timely manner. The quality management department is responsible for the handling of product quality complaints. The handlers should have rich professional knowledge and work experience and be able to objectively evaluate customers’ opinions.
4.1.2 All customer comments shall be promptly forwarded to the customer complaint handler, and no one else shall handle them without authorization.
4.1.3Upon receipt of a customer complaint, the handler shall immediately find out the cause of the complaint, evaluate it, determine the nature and type of the problem, and take timely measures to deal with it.
4.1.4When responding to customers, the processing opinions should be clear, the language or tone should be moderate, so that customers understand and easy to accept as the principle.
4.2File customer complaint records
4.2.1All customer complaints should be recorded in written form, including product name, batch number, complaint date, complaint method, complaint reason, treatment measures, treatment results, etc.
4.2.2Maintain trend analysis of customer complaints. If there are any adverse trends, identify root causes and take appropriate corrective actions.
4.2.3Records of customer complaints and other relevant information shall be filed and kept.
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Our solutions are widely recognized and trusted by consumers and will meet up with constantly developing financial and social requires for Chinese Professional n n Dimethylurea factory - 5-Chloro-1-indanone – Kunxiangda , The product will supply to all over the world, such as: Uruguay, kazan, Macedonia, "Make the women more attractive "is our sales philosophy. "Being customers' trusted and preferred brand supplier" is the goal of our company. We've been strict with every part of our work. We sincerely welcome friends to negotiate business and start cooperation. We hope to join hands with friends in different industries to create a brilliant future.
By Kim from Macedonia - 2017.11.12 12:31
As an international trading company, we have numerous partners, but about your company, I just want to say, you are really good, wide range, good quality, reasonable prices, warm and thoughtful service, advanced technology and equipment and workers have professional training, feedback and product update is timely, in short, this is a very pleasant cooperation, and we look forward to the next cooperation!
By Sabina from Iran - 2018.12.11 14:13