Manufacturing Companies for Pharmaceutical Formulation Intermediates - 2-Chlorophenothiazine – Kunxiangda Detail:
Product: 2-Chlorophenothiazine
CAS NO.: 92-39-7
EINECS NO.: 202-152-5
Molecular formula: C12H8ClNS
Molecular weight: 233.72
Purity: 98%
Character: Grey powder
Application: It is used as the intermediate of chlorpromazine hydrochloride
Packing: 25kg/drum
Q:How do you treat quality complaint?
We have the Procedures for handling customer complaints, copy as follows:
4.1.1The sales department is responsible for the collection of customer complaint information and the handling of customer complaints due to non-intrinsic quality of the product; The collected complaint information shall be transmitted to the quality control department in a timely manner. The quality management department is responsible for the handling of product quality complaints. The handlers should have rich professional knowledge and work experience and be able to objectively evaluate customers’ opinions.
4.1.2 All customer comments shall be promptly forwarded to the customer complaint handler, and no one else shall handle them without authorization.
4.1.3Upon receipt of a customer complaint, the handler shall immediately find out the cause of the complaint, evaluate it, determine the nature and type of the problem, and take timely measures to deal with it.
4.1.4When responding to customers, the processing opinions should be clear, the language or tone should be moderate, so that customers understand and easy to accept as the principle.
4.2File customer complaint records
4.2.1All customer complaints should be recorded in written form, including product name, batch number, complaint date, complaint method, complaint reason, treatment measures, treatment results, etc.
4.2.2Maintain trend analysis of customer complaints. If there are any adverse trends, identify root causes and take appropriate corrective actions.
4.2.3Records of customer complaints and other relevant information shall be filed and kept.
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We're going to commit ourselves to giving our esteemed buyers using the most enthusiastically considerate solutions for Manufacturing Companies for Pharmaceutical Formulation Intermediates - 2-Chlorophenothiazine – Kunxiangda , The product will supply to all over the world, such as: Swiss, Colombia, Macedonia, In order to make more people know our products and to enlarge our market, we have devoted a lot of attention to technical innovations and improvement, as well as replacement of equipment. Last but not the least, we also pay more attention to training our managerial personnel, technicians and workers in planned way.
By Carol from Belarus - 2017.09.30 16:36
With a positive attitude of "regard the market, regard the custom, regard the science", the company works actively to do research and development. Hope we have a future business relationships and achieving mutual success.
By Iris from Paraguay - 2017.03.07 13:42