OEM Customized 2 Oxo Propionicacidmethylester - 2-Aminophenol-4-(2-carboxy)sulfonanilide – Kunxiangda Detail:
Product: 2-Aminophenol-4-(2-carboxy)sulfonanilide
CAS NO.: 91-35-0
EINECS NO.: 202-063-1
Molecular formula: C13H12N2O5S
Molecular weight: 308.31
Purity: 99%
Character: none
Application: Used as intermediate of acid dyes
Packing:25kg/bag
Q:How do you treat quality complaint?
We have the Procedures for handling customer complaints, copy as follows:
4.1.1The sales department is responsible for the collection of customer complaint information and the handling of customer complaints due to non-intrinsic quality of the product; The collected complaint information shall be transmitted to the quality control department in a timely manner. The quality management department is responsible for the handling of product quality complaints. The handlers should have rich professional knowledge and work experience and be able to objectively evaluate customers’ opinions.
4.1.2 All customer comments shall be promptly forwarded to the customer complaint handler, and no one else shall handle them without authorization.
4.1.3Upon receipt of a customer complaint, the handler shall immediately find out the cause of the complaint, evaluate it, determine the nature and type of the problem, and take timely measures to deal with it.
4.1.4When responding to customers, the processing opinions should be clear, the language or tone should be moderate, so that customers understand and easy to accept as the principle.
4.2File customer complaint records
4.2.1All customer complaints should be recorded in written form, including product name, batch number, complaint date, complaint method, complaint reason, treatment measures, treatment results, etc.
4.2.2Maintain trend analysis of customer complaints. If there are any adverse trends, identify root causes and take appropriate corrective actions.
4.2.3Records of customer complaints and other relevant information shall be filed and kept.
Product detail pictures:
Related Product Guide:
We hold strengthening and perfecting our items and repair. At the same time, we get the job done actively to do research and progress for OEM Customized 2 Oxo Propionicacidmethylester - 2-Aminophenol-4-(2-carboxy)sulfonanilide – Kunxiangda , The product will supply to all over the world, such as: Philippines, Turkey, Latvia, Due to the stability of our products, timely supply and our sincere service, we are able to sell our products not only over the domestic market, but also exported to countries and regions, including the Middle East, Asia, Europe and other countries and regions. At the same time, we also undertake OEM and ODM orders. We will do our best to serve your company, and establish a successful and friendly cooperation with you.
By Henry stokeld from San Francisco - 2017.08.15 12:36
The customer service staff's attitude is very sincere and the reply is timely and very detailed, this is very helpful for our deal,thank you.
By Andrew from Rotterdam - 2017.10.27 12:12