Top Quality Optical brightener OB (FBA 184) - 2-Chlorophenothiazine – Kunxiangda Detail:
Product: 2-Chlorophenothiazine
CAS NO.: 92-39-7
EINECS NO.: 202-152-5
Molecular formula: C12H8ClNS
Molecular weight: 233.72
Purity: 98%
Character: Grey powder
Application: It is used as the intermediate of chlorpromazine hydrochloride
Packing: 25kg/drum
Q:How do you treat quality complaint?
We have the Procedures for handling customer complaints, copy as follows:
4.1.1The sales department is responsible for the collection of customer complaint information and the handling of customer complaints due to non-intrinsic quality of the product; The collected complaint information shall be transmitted to the quality control department in a timely manner. The quality management department is responsible for the handling of product quality complaints. The handlers should have rich professional knowledge and work experience and be able to objectively evaluate customers’ opinions.
4.1.2 All customer comments shall be promptly forwarded to the customer complaint handler, and no one else shall handle them without authorization.
4.1.3Upon receipt of a customer complaint, the handler shall immediately find out the cause of the complaint, evaluate it, determine the nature and type of the problem, and take timely measures to deal with it.
4.1.4When responding to customers, the processing opinions should be clear, the language or tone should be moderate, so that customers understand and easy to accept as the principle.
4.2File customer complaint records
4.2.1All customer complaints should be recorded in written form, including product name, batch number, complaint date, complaint method, complaint reason, treatment measures, treatment results, etc.
4.2.2Maintain trend analysis of customer complaints. If there are any adverse trends, identify root causes and take appropriate corrective actions.
4.2.3Records of customer complaints and other relevant information shall be filed and kept.
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We continuously execute our spirit of ''Innovation bringing development, Highly-quality ensuring subsistence, Management advertising and marketing gain, Credit history attracting buyers for Top Quality Optical brightener OB (FBA 184) - 2-Chlorophenothiazine – Kunxiangda , The product will supply to all over the world, such as: Iraq, Sydney, Ukraine, We have advanced production technology, and pursuit innovative in products. At the same time, the good service has enhanced the good reputation. We believe that as long as you understand our product, you must be willing to become partners with us. Looking forward to your inquiry.
By Deirdre from moldova - 2018.09.21 11:44
The quality of the products is very good, especially in the details, can be seen that the company work actively to satisfy customer's interest, a nice supplier.
By Marguerite from Lahore - 2017.11.29 11:09