Trending Products SODIUM 3-CHLORO-2-HYDROXYPROPANESULFONATE supplier - 2-Chlorophenothiazine – Kunxiangda Detail:
Product: 2-Chlorophenothiazine
CAS NO.: 92-39-7
EINECS NO.: 202-152-5
Molecular formula: C12H8ClNS
Molecular weight: 233.72
Purity: 98%
Character: Grey powder
Application: It is used as the intermediate of chlorpromazine hydrochloride
Packing: 25kg/drum
Q:How do you treat quality complaint?
We have the Procedures for handling customer complaints, copy as follows:
4.1.1The sales department is responsible for the collection of customer complaint information and the handling of customer complaints due to non-intrinsic quality of the product; The collected complaint information shall be transmitted to the quality control department in a timely manner. The quality management department is responsible for the handling of product quality complaints. The handlers should have rich professional knowledge and work experience and be able to objectively evaluate customers’ opinions.
4.1.2 All customer comments shall be promptly forwarded to the customer complaint handler, and no one else shall handle them without authorization.
4.1.3Upon receipt of a customer complaint, the handler shall immediately find out the cause of the complaint, evaluate it, determine the nature and type of the problem, and take timely measures to deal with it.
4.1.4When responding to customers, the processing opinions should be clear, the language or tone should be moderate, so that customers understand and easy to accept as the principle.
4.2File customer complaint records
4.2.1All customer complaints should be recorded in written form, including product name, batch number, complaint date, complaint method, complaint reason, treatment measures, treatment results, etc.
4.2.2Maintain trend analysis of customer complaints. If there are any adverse trends, identify root causes and take appropriate corrective actions.
4.2.3Records of customer complaints and other relevant information shall be filed and kept.
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We will make every effort to be outstanding and perfect, and accelerate our steps for standing in the rank of international top-grade and high-tech enterprises for Trending Products SODIUM 3-CHLORO-2-HYDROXYPROPANESULFONATE supplier - 2-Chlorophenothiazine – Kunxiangda , The product will supply to all over the world, such as: Nepal, Bangladesh, Israel, Our products are exported worldwide. Our customers are always satisfied with our reliable quality, customer-oriented services and competitive prices. Our mission is "to continue to earn your loyalty by dedicating our efforts to the constant improvement of our products and services in order to ensure the satisfaction of our end-users, customers, employees, suppliers and the worldwide communities in which we cooperate".
By Octavia from Austria - 2017.12.31 14:53
The product manager is a very hot and professional person, we have a pleasant conversation, and finally we reached a consensus agreement.
By May from Suriname - 2018.02.21 12:14