Wholesale Dealers of Ethylene Glycol Diformate Synthesis - 5-Chloro-1-indanone – Kunxiangda Detail:
Product: 5-Chloro-1-indanone
CAS NO.: 42348-86-7
EINECS NO.: 610-016-5
Molecular formula: C9H7ClO
Molecular weight: 166.6
Purity: 99%
Character: White Crystal
Application: Insecticide indomethacin intermediate, pharmaceutical intermediate
Packing:25kg/bag
Q:How do you treat quality complaint?
We have the Procedures for handling customer complaints, copy as follows:
4.1.1The sales department is responsible for the collection of customer complaint information and the handling of customer complaints due to non-intrinsic quality of the product; The collected complaint information shall be transmitted to the quality control department in a timely manner. The quality management department is responsible for the handling of product quality complaints. The handlers should have rich professional knowledge and work experience and be able to objectively evaluate customers’ opinions.
4.1.2 All customer comments shall be promptly forwarded to the customer complaint handler, and no one else shall handle them without authorization.
4.1.3Upon receipt of a customer complaint, the handler shall immediately find out the cause of the complaint, evaluate it, determine the nature and type of the problem, and take timely measures to deal with it.
4.1.4When responding to customers, the processing opinions should be clear, the language or tone should be moderate, so that customers understand and easy to accept as the principle.
4.2File customer complaint records
4.2.1All customer complaints should be recorded in written form, including product name, batch number, complaint date, complaint method, complaint reason, treatment measures, treatment results, etc.
4.2.2Maintain trend analysis of customer complaints. If there are any adverse trends, identify root causes and take appropriate corrective actions.
4.2.3Records of customer complaints and other relevant information shall be filed and kept.
Product detail pictures:
Related Product Guide:
To be able to ideal satisfy client's requirements, all of our operations are strictly performed in line with our motto "High High-quality, Competitive Price tag, Fast Service" for Wholesale Dealers of Ethylene Glycol Diformate Synthesis - 5-Chloro-1-indanone – Kunxiangda , The product will supply to all over the world, such as: Thailand, Italy, California, Due to good quality and reasonable prices, our items have been exported to more than 10 countries and regions. We are looking forward to cooperating with all customers from at home and abroad. Moreover, customer satisfaction is our eternal pursuit.
By Ivan from Turkmenistan - 2018.07.26 16:51
This company has the idea of "better quality, lower processing costs, prices are more reasonable", so they have competitive product quality and price, that's the main reason we chose to cooperate.
By Laura from Mexico - 2018.12.14 15:26