Bidhaa: 2-Chlorophenothiazine
CAS NO.: 92-39-7
EINECS NO.: 202-152-5
Fomula ya molekuli: C12H8ClNS
Uzito wa molekuli: 233.72
Usafi: 98%
Tabia: White or Grey powder
Maombi: Inatumika kama hydrochloride ya kati ya chlorpromazine
Ufungashaji: 25kg / ngoma
Swali: Je, unashughulikiaje malalamiko ya ubora?
Tunayo Taratibu za kushughulikia malalamiko ya wateja, nakili kama ifuatavyo:
4.1.1 Idara ya mauzo inawajibika kwa ukusanyaji wa taarifa za malalamiko ya wateja na kushughulikia malalamiko ya wateja kutokana na ubora usio wa ndani wa bidhaa; Taarifa za malalamiko zilizokusanywa zitatumwa kwa idara ya udhibiti wa ubora kwa wakati. Idara ya usimamizi wa ubora inawajibika kushughulikia malalamiko ya ubora wa bidhaa. Washughulikiaji wanapaswa kuwa na ujuzi wa kitaalamu na uzoefu wa kazi na waweze kutathmini maoni ya wateja kwa ukamilifu.
4.1.2 Maoni yote ya mteja yatatumwa mara moja kwa msimamizi wa malalamiko ya mteja, na hakuna mtu mwingine atakayeyashughulikia bila idhini.
4.1.3Baada ya kupokea malalamiko ya mteja, mhudumu atatafuta mara moja sababu ya malalamiko hayo, atayatathmini, atambue asili na aina ya tatizo, na kuchukua hatua kwa wakati kulishughulikia.
4.1.4Wakati wa kujibu wateja, maoni ya usindikaji yanapaswa kuwa wazi, lugha au sauti inapaswa kuwa ya wastani, ili wateja waelewe na kukubalika kwa urahisi kama kanuni.
4.2 Weka kumbukumbu za malalamiko ya mteja
4.2.1Malalamiko yote ya mteja yanapaswa kurekodiwa kwa maandishi, ikijumuisha jina la bidhaa, nambari ya kundi, tarehe ya malalamiko, njia ya malalamiko, sababu ya malalamiko, hatua za matibabu, matokeo ya matibabu, n.k.
4.2.2Kudumisha uchambuzi wa mwenendo wa malalamiko ya wateja. Ikiwa kuna mwelekeo wowote mbaya, tambua sababu kuu na uchukue hatua zinazofaa za kurekebisha.
4.2.3 Kumbukumbu za malalamiko ya wateja na taarifa nyingine muhimu zitawekwa na kuwekwa.
2 chlorophenothiazine
92 39 7
chlorophenothiazine
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