Question 1

What is your company strength?

Accepted Answer

We have more than ten years of experience in chemical industry. With good cooperation factories and we have strict quality control system.

Question 2

Could you provide free sample for test?

Accepted Answer

We can provide you free sample for test, and you only need to pay the delivery cost.

Question 3

Which payment terms do you accept?

Accepted Answer

L/C, T/T, D/A, D/P, Western Union, MoneyGram, Paypal are available.But different payment terms against countries.

Question 4

What's about the MOQ ?

Accepted Answer

It depends on different products. Usually our MOQ is 1kg.

Question 5

What’s the delivery lead time?

Accepted Answer

We will make delivery within 10 days after receiving payment.

Question 6

What about the delivery port?

Accepted Answer

Main ports in China are available.

Question 7

How could we know whether your quality could meet our requirements or not?

Accepted Answer

If you could provide your spec, our technician will check whether our quality could meet your requirments or customize it for you. We could also provide our TDS, MSDS, etc for you check. And the third party inspection is acceptable, At last, we could recommend you some of our customers who use the same chemical.

Question 8

What is the production capacity of the plant?

Accepted Answer

It is about 20 tons per month.

Question 9

Do you provide the spec? What does it content?

Accepted Answer

Yes, we have Quality Control Department to test the goods for every batch. The item is different with the product. And we will issue the certificate of analyse report for each order to guarantee our quality。

Question 10

Do bulk deliveries could be designated label?

Accepted Answer

Yes. Customer could appoint shipping company and container, confirmed packing form and label.

Question 11

How is it ensured that your production materials are only purchased from approved suppliers?

Accepted Answer

The quality department will issue a list of qualified suppliers approved by the general manager once a year, the purchasing department will purchase according to this list. The suppliers should be reviewed by the quality department. Off-list is refused to enter the factory.

Question 12

How do you treat quality complaint?

Accepted Answer

We have the Procedures for handling customer complaints, follows:
1.1The sales department is responsible for the collection of customer complaint information and the handling of customer complaints due to non-intrinsic quality of the product; The collected complaint information shall be transmitted to the quality control department in a timely manner. The quality management department is responsible for the handling of product quality complaints. The handlers should have rich professional knowledge and work experience and be able to objectively evaluate customers' opinions.
1.2 All customer comments shall be promptly forwarded to the customer complaint handler, and no one else shall handle them without authorization.
1.3Upon receipt of a customer complaint, the handler shall immediately find out the cause of the complaint, evaluate it, determine the nature and type of the problem, and take timely measures to deal with it.
1.4When responding to customers, the processing opinions should be clear, the language or tone should be moderate, so that customers understand and easy to accept as the principle.
2File customer complaint records
2.1All customer complaints should be recorded in written form, including product name, batch number, complaint date, complaint method, complaint reason, treatment measures, treatment results, etc.
2.2Maintain trend analysis of customer complaints. If there are any adverse trends, identify root causes and take appropriate corrective actions.
2.3Records of customer complaints and other relevant information shall be filed and kept.

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